Privacy policy
This policy explains what information IRL Studio LLC ("we", "us") collects when you use IRL Studio, the IRL Studio phone apps, Connect, the coverage apps, the coverage map and this website, and what we do with it.
The short version
We keep what we need to run your account and your streams. Your video goes to the platforms you choose. Sharing your location or coverage readings is your choice and is off until you turn it on. We don't sell your information and we don't show adverts.
IRL Studio is in private testing. As the service grows we will update this policy and change the date above.
What we collect
Your account
- Your email address, a username and a password, if you sign up with email.
- If you sign in with Twitch: your Twitch account name and ID, and your email address if Twitch gives it to us.
- Any access code or invitation you used, and the plan your account is on.
Platforms you connect
To send your show to Twitch, Kick or YouTube, we store the connection details those platforms give us for your channel, or the stream key you enter. These are stored encrypted and are used only to send your stream where you asked.
Your video and audio
The video and audio you send us pass through our servers so they can be mixed into your show and sent on to the platforms you chose. People you invite to help run your show can see and hear your feeds while they do.
Things you make and upload
Your scenes, settings, and the pictures and other files you add to your show are stored for your account so they are there next time.
Your devices
When you link a phone, a computer or one of our hardware boxes to your account, we keep its name, the app version, and whether it is connected, so you can see and control it from the studio.
Messages to us
If you contact support, we keep your messages and our replies.
Technical records
Like most online services, our servers record basic technical details when you use them, such as your internet address, the kind of browser or app, and the time. We use these to keep the service working and secure.
Location
Location is optional. The phone apps ask for permission before using it, and you can turn it off in your phone's settings at any time.
- Team location. If you turn it on, the people on your account can see where your phone is while you work together. It is not public.
- Map on your stream. If you choose to show a map to your viewers, the position shown is delayed and rounded, never your exact live position.
- Find my devices. If you turn it on, only your own account can see where your devices last were.
- Privacy zones. You can mark places, such as your home, where your location and readings are kept private or not collected at all.
Coverage readings
Our apps can measure how fast the mobile network is where you are, to build our public coverage map.
- It is your choice. For an IRL Studio account, sharing readings on the public map is off unless you tick it when you sign up, and you can change it later. The separate coverage apps exist only to map coverage and work without any account.
- What a reading is. A speed, the network, and a square about 200 m (700 ft) across, with the time cut to the hour. Never an exact position.
- What is not kept with a reading. No name, account, phone number, device or SIM number, Wi-Fi name or internet address.
- Never live. Readings appear on the public map 30 to 90 minutes late, so the map can't show where somebody is right now.
- Places you keep off the map. In the apps, Don't map near here keeps places like home private or sends nothing from there.
- Stop or delete at any time. In the app you can switch off Share my readings on the public map or use Delete all my readings.
- Optional email. If you give a coverage app your email address, it is stored encrypted, is never part of the map, and is erased when you delete your readings.
What we use it for
- To run the service: sign you in, mix your show, and send it where you asked.
- To answer you when you ask for help.
- To send you service emails, such as a welcome message, a password reset, or a reply to a support request.
- To keep the service secure and to find and fix problems.
- To build the coverage map from anonymous readings.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
- The platforms you choose. Your show is sent to the streaming platforms you connect, such as Twitch, Kick or YouTube. What they do with it is covered by their own terms and privacy policies.
- Companies that help us run the service, such as server hosting and email delivery. They may handle information only to provide that service to us.
- Map providers. When a map is shown, your browser or app loads the map pictures from OpenFreeMap or OpenStreetMap, as with any map site.
- When the law requires it, or to protect people's safety or our rights.
Cookies and this website
This website (irlstudio.tv) uses no cookies, no adverts, no trackers and no scripts. The studio, once you sign in, stores a small piece of sign-in information in your browser so you stay signed in.
How long we keep it
We keep your account information for as long as your account is open. You can ask us to delete your account and what is stored with it by writing to privacy@irlstudio.tv. We delete it within 30 days of your request, apart from anything the law requires us to keep. Coverage readings can be deleted in the app at any time, and the public map only shows the last 90 days. We are still in private testing; we will add exact time limits for other kinds of information here before the service opens to everyone.
Security
Connections to our website and apps are encrypted, and you can add two-step sign-in to your account. No online service can promise perfect security, but we work to protect your information.
Your choices
You can ask us what we hold about you, and ask us to correct or delete it, by writing to privacy@irlstudio.tv. Depending on where you live, the law may give you further rights over your information; we will honour them.
Children
IRL Studio is not meant for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, please tell us and we will delete it.
Changes
If we change this policy we will update the date at the top. If a change is important, we will tell account holders by email or in the studio.
Contact
IRL Studio LLC
Privacy: privacy@irlstudio.tv
Everything else: support@irlstudio.tv